Safe on Social

Answers for your community.

Questions and answers

Frequently asked questions

These additional answers link to original resources. Original service details and policies remain authoritative. Specific fees, access and arrangements must be confirmed with the team.

Answers for your community.

Frequently asked questions

Parents and carers

Schools and educators

Students and young people

Organisations, media and the public

Answers for your community.

Frequently asked questions

Parents and carers

My child wants a phone. How do I know they’re ready?

Is Roblox, Snapchat, Discord or TikTok safe for my child?

What is sextortion and what are the warning signs?

Someone is threatening to share my child’s photos. What do I do right now?

How do I talk to my child about AI companions and chatbots?

What settings should I change on my child’s phone or apps?

My child has been left out of, or bullied in, a group chat. What should I do?

What happens with Australia’s under-16 social media restrictions?

How do I sign up for Community Connect, and what’s free?

Can I get a refund on a toolkit?

Schools and educators

What does a staff Professional Learning session cover, and how long is it?

How much does it cost?

Can you run a parent evening at our school?

Do you run student sessions, and for which year levels?

A deepfake or nude image of a student is circulating. What do we do?

What are our duty-of-care obligations?

How do we get Community Connect for the whole school?

Our school code isn’t working. How do I sign in?

Do you have guidance for using student photos now that AI can fake them?

Can you help us during a crisis, or act as an expert witness?

Students and young people

I sent a photo and now someone is threatening me. What do I do?

How do I get a nude image of me taken down?

Someone online is being weird with me. Is that grooming?

Can I get the newsletter or an account?

Organisations, media and the public

Can Kirra speak at our conference or comment for a story?

Do you run sessions for working parents at our workplace?

Who is Safe on Social and who’s on the team?

Where are you based, and do you work outside Australia?

What is CTRL+SHFT, and how does it relate to Safe on Social?

Do you have upcoming events or webinars?